28 Oct 2008 @ 19:38 

No exaggeration: Over FIVE hours on the phone with the Apple Product Specialist today.  We did different tests (plus a few the same). He referred it (again) to an engineer.  We thought we had a temporary fix, but it didn’t solve it!

My iphone battery actually died to the point I had to plug it in a few minutes before I could even use it plugged in.  The tech and I had several emails back and forth after that, and he sent me directions for a couple more “tests”. That five hours was on my cell phone, guess Leon will have to use the office phone more often this billing period so we don’t go over our minutes. And my arm fell asleep from holding the phone and trying to type with the other hand so long. (Go ahead, laugh!)

I did learn one new thing today,  Apple is having some kind of problem with .pdf files and the software Apple uses to open and read them, Preview. They are working on it. He even had me download Adobe for Mac and open them with that, some open, some hang up the computer.  

It seems, on my computer to revolve mostly around my encrypted .dmg files (images), which are mounted and unmounted (No, I don’t understand exactly how, just know the term.) Of course, most of the files I put in them are pdf files. Figures, doesn’t it? I try to be security conscious… and …..

What is so freaky is it is not always the same file within the folder that hangs up.  Today, of course, it decided to be different, and two files hung up most of the time… tonight, those files worked and other ones hung up…. I am so far behind on helping Leon stay caught up. I’ve been fighting this off and on for well over a month…

My personal laptop, that I have been trying to do an initial backup on for the second time, stuck at 19.22 GB for nearly 24 hours now… no error, just not moving. I started that backup Thursday at 11:00 a.m. It is now Tuesday night. I wonder if it is not all related – especially since I put my .dmg files on it while I took the other computer to the store to ‘get fixed’. Ay yi yi yi!

Apple, when they are/were working — AWESOME, but when not, may as well be a PC — except – for the most part I have had people really trying to help  - and being pleasant about it.

Maybe the engineers will have an answer next week….

Hey, but it was GORGEOUS today, crisp, middle fifties this morning, cool all day long. Hooray! And to be in the forties in the morning. Oh yeah!

Posted By: Marcia
Last Edit: 28 Oct 2008 @ 19:38

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 06 Oct 2008 @ 15:17 

Ah, my dear iMac, you are still acting like a petulant child — or perhaps that is more aptly worded as you are acting like a spoiled teenager. I am getting farther and farther behind in work.

I took you to the Apple Store, you got to be ogled by three geniuses in the most famous Palm Beach, Florida. You were spoken about by Apple Care technicians and even Product Specialists back in Washington state, your former home. You received a letter over the internet.

Why, you had the pleasure of having your operating system, Leopard, archived and reinstalled. That stopped your garbled words, but did not stop your attempts at slow motion to the point of a full stop. You chose to act out yet again. Another tech or two, another Product Specialist testing you online, spending my expensive cellular minutes, yet again. Many notes were read and rewritten about your behavior. And this time, you got an entirely new lease on what operates you: a complete erase and reinstall of Leopard.

Twice now, I have reinstalled printers and software, having faith in your new attitude. Perhaps attitude was the wrong choice of words from my mouth for you have shown attitude. Yet another call, more tests (Yes, the same ones, I am well practiced at them now.) Yet more discussions about you, more notes written, and yet another Product Specialist. And now, another visit scheduled for the Apple Store to visit a genius.

But no, I am not taking you to the same geniuses, I wanted to, if only to see their smiling faces – and perhaps, another shake of their head. They are, however to busy to have you visit soon. So,the three of us together will visit another bar, another group of geniuses… and perhaps they will read the notes by Charles, and agree with him: You need a bit of an overhaul; he feels I have suffered enough at your hands, perhaps a new logic board and hard drive would fix what ails you, assuming it is more than attitude. But the choice is theirs, not his. So, do not go into stealth mode and suddenly speed up.

So, is this what you wanted? To have parts replaced, hoping for newer parts to be more like your cousins, the newer MacBooks? Is it jealousy that has taken control and slowed you down?

Get over it! I say in a fit of frustration in an otherwise near perfect day.

And knock it off. If I wanted to do work on my personal laptop, I would have sold you off when I first bought it. You are supposed to be the workhorse — and you were a darn good one until you got an attitude (or broke, depending on who is right – and I so hope it is Charles, for attitude and I will never reconcile with one another, sigh.)

Accept their repairs with pride and be a newer and better you. I like having you around and would hate to resort to selling you off.

With love and much frustration,

(Signed)
Your Owner (who had planned on getting you a pretty new keyboard without 7 months of toast and Kashi Bar crumbs in it, a cordless one so you did not feel the tug of the cord when I forget you are attached)

P.S. If you did this just to get attention, you chose the wrong owner, bub, you should have chosen someone with a 5 page ranking.

Posted By: Marcia
Last Edit: 06 Oct 2008 @ 15:17

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 23 Sep 2008 @ 16:22 

Yes, missed opportunity – twice – I forgot about the phone on the iPhone, too. Remember my irate letter to my iMac last week? Well, After repairing permissions and repairing the disk under the phone guidance of Apple support – AND archiving and reinstalling Leopard – the iMac was still going into slow motion and I had to restart several times. Then it decided to get creative: to rearrange letters, adding spaces and symbols on some words on both file names of items on my desk tops and on the little boxes that pop up when you tell the computer to do something.

In addition to that the photo on my desktop that is supposed to change every five minutes – stayed put. I had the presence of mind to try a second command and take a screen shot of the desktop. Check out the words in bold text if you can read them:

Apple Mystery

Needless to say I was back on the phone with Apple Support and they passed me on to a “Product Specialist” who in turn suggested I take it straight to the Apple Store genius. Leon rearranged his schedule and lugged the heavy 20″ computer down the three flights of stairs here and into the mall.

That is where I needed the camera… when I popped the screen shot up on my computer after describing the problem, the look on the face of the genius was priceless as he told me, “You are right, I would NEVER have believed you if you had not taken the picture.” Basically, the same response and expression from his co-worker, and later on the face of the Genius “who knew more” that was pulled from the back room.

Of course, I couldn’t duplicate it since I had no clue why it happened, after all, I am not the genius. (I know, you already figured that out.) They ran a test or two, sent info and the pic to the engineers (I thought) and gave me the case number so I could check on it, assuring me if they didn’t tell me their conclusions, just get back with them and they would find out for me.

Today, another conversation and tests while speaking to Apple Support and the “Product Specialist” — neither had a clue, I even emailed the photo to him. Turns out, it was never (?) referred to an engineer, only to Support, so the product specialist referred it them this afternoon.

In the meantime, I’ve made copies of the important stuff and put it on my laptop — in preparation to completely erase the hard drive without archiving and reinstalling — pending the engineer’s take on it.

I have to admit, it was ALMOST worth the hassle just to see the expressions on the three faces at the store. The five of us had great laughs over it…. I’m still laughing, but ONLY because so far I have lost nothing, but time.

Posted By: Marcia
Last Edit: 23 Sep 2008 @ 16:22

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 17 Sep 2008 @ 11:50 

Dear iMac of mine:

Knock it off! Quit causing your little world to spin round and round and round and round au nauseum…(?) You would think you were the old Web TV trying to get on the internet. I didn’t put up with that long before I went to a PC and I overthrew the virus riddled PC to go to your cousin, the iBook. I can overthrow you, too.

You could have picked a better time, like late at night when I shouldn’t be up trying to make use of you anyway. Why did you choose the very moment Leon requested a form be emailed to a client so they could both sign it when he arrived?

Personally, I think you should be ashamed of yourself not allowing me to finish the job I started. I even turned you off for a few seconds to recover your wits about you and you still showed your belligerence, repeatedly today. Why, I even took the time to repair your permissions and you have the audacity after that to not even open the crammed full documents folder? Are you trying to give Apple/Mac/iMac a bad name? What, do you want to land on a Seinfeld commercial?

I’ll show you belligerence. I’ll just take the new scanner and label printer off your fancy little rear end ports and put them on the Macbook, where they will be welcomed. See how you will feel to be ignored a while.

And to think, I was going to buy you a shiny Belkin 7 port USB thingamajig so you could have even more to wear with pride. Forget it! I’ll let the Macbook have it.

And don’t go smirking thinking I will give you one more chance just because you overheard I was calling an Apple genius later to diagnose your mental ailment. I just might wait a week. I think you just want them to probe you.

With sincere frustration, your former ecstatic owner,

Marcia

Posted By: Marcia
Last Edit: 17 Sep 2008 @ 11:50

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